Display a friendly attitude, showing empathy and patience on Customer related calls.Clear verbal and written communication skills.Ability to learn and perform tasks on multiple system platforms, including basic proficiency with MIS Office and various company system applications. Ability to interact and communicate within a strong team environment.Ability to manage multiple concurrent assignments and be adaptable to changing priorities. Good organizational and prioritization skills.Strong accuracy and attention to detail.Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner.Ability to follow instructions, prioritize workload, and perform basic administrative tasks.Strong customer service orientation, with a positive, empathetic attitude towards customers.Supports sales, underwriting, and customers regarding general problem solving of issues, providing procedures of loan submission, and recommending opportunities for customers.Perform other tasks and special projects as required and assigned by management.Identify and report system issues/errors in a timely manner to management.Adheres to performance standards for productivity, quality, turnaround time, and data accuracy.
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